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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Allen Paul

Allen Paul

August 17, 2024

1  out of  5
rating by Allen Paul
"I do not recommend !!!"
We responded:
"I am sorry, not sure why since we have never spoken. Give me a call, we are here to help."
Profile photo of Andrea Gregory

Andrea Gregory

August 7, 2024

5  out of  5
rating by Andrea Gregory
"Been with this agent for almost 20 years. "Like a good Neighbor, Elizabeth is there.""
We responded:
"You are AWESOME! I really appreciate you trusting me these past 20 years with your insurance!! It has been my pleasure to help you and your family. "
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Kellie Abrams

April 29, 2024

1  out of  5
rating by Kellie Abrams
"Stay away! Worst experience ever! YOUR RESPONSE IS RIDICULOUS. We were clients for over 20 years! Look it up! Your customer service is the worst! Just goes to show, Like I said, For REAL. . STAY AWAY!"
We responded:
"Hi Kellie, just wondering how you can provide such a review when you are not in our system as ever quoted? Positive reviews are important to us, so check us out for real!"
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amanda navarro

February 15, 2024

5  out of  5
rating by amanda navarro
"Really nice and made the whole process very smooth, easy and very personable. I’m so sorry I don’t remember the guys name but I’m happy I called and I would recommend him and State Farm to anyone! Thank you"
We responded:
"Amanda, Harry and I really appreciate the 5-star review!! Call us anytime we can help :)"
Profile photo of Ciara Cowan

Ciara Cowan

February 15, 2024

5  out of  5
rating by Ciara Cowan
"Excellent customer service. Harry made the painful process of discussing insurance downright manageable. 10/10."
We responded:
"Thank you for the 5-star review!! Harry and I really appreciate at!"
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comet Gaming

May 4, 2023

1  out of  5
rating by comet Gaming
"It be nice if you guys were there doin business hours"
We responded:
"Our office is open 9-5 Monday thru Friday and by appointment only on Saturday. I'm not sure why you would have missed us? "
Profile photo of Leo Troyer

Leo Troyer

March 3, 2023

1  out of  5
rating by Leo Troyer
"Worst insurance company possible.. rudest receptionist I've ever dealt with,, nothing but inaccurate information and billing plus 4 hours of being put on hold in 3 months is quite ridiculous.."
We responded:
"Thank you for letting me know you were having a problem with your billing account due to a delay in processing your auto change request. I am happy we were able to get your account credited and are back on track! Thank you for your patience. I appreciate you and Shari "
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michael walker

January 6, 2023

5  out of  5
rating by michael walker
"Always helpful - have had the best coverage so far -"
We responded:
"Thanks Mike! Happy to have you with my agency :)"
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Kdog

October 13, 2022

5  out of  5
rating by Kdog
"They are very friendly people. They are excellent on working with their customers. Never had any bad experience with State Farm. I would highly recommend them for insurance."
We responded:
"Thank you for the great review! Sorry for the delay in replying. We appreciate the recommendation! "
Profile photo of Donna Russell

Donna Russell

April 6, 2022

4  out of  5
rating by Donna Russell
"I have had insurance for about seven years with Fortino's office. She and her employees have made some good improvements lately and have been prompt with my insurance needs. I Hope to keep getting Good service. We'll see how it goes moving forward."
We responded:
"Thank you Donna for staying with our office! It has been a difficult year replacing and training new team members. It is always my goal to provide you and all my clients exceptional customer service. I appreciate you!"
Profile photo of Bruce Scherer

Bruce Scherer

January 9, 2022

5  out of  5
rating by Bruce Scherer
"Wonderful service"
We responded:
"Bruce Scherer, Thanks so much!!"
Profile photo of Kristine Wright

Kristine Wright

January 4, 2022

5  out of  5
rating by Kristine Wright
"Love the one on one experience. Everything is always explained to the tee .and you are family with this company"
We responded:
"Thank you for the 5 star review! You are definitely family with my agency :)"
Profile photo of Kristina Pearce

Kristina Pearce

October 30, 2021

2  out of  5
rating by Kristina Pearce
"I've had insurance through this office for about 6 years. I moved away and even kept this office as my rep. However, recently I was struck by a deer and filed a claim. The app did more for me then this office. I called several times and was told I'd get called back each time, this did not happen. When I did get ahold of them I told them I didn't want to cancel my coverage so there wasn't a lapse in coverage. I was told that my rate would go down considerably because I no longer have a car.. Now I pay for full coverage on a vehicle that state farm now owns. Nothing changed and when I call its the same thing...we will call you back......"
We responded:
"I apologize for our lag times with service. I know the company is working hard to avoid delays that will cause premium adjustments. My new team now understands the importance of timely call backs and I thank you for bringing this to my attention and continuing to be our client. "
Profile photo of Tony Barger

Tony Barger

August 20, 2021

2  out of  5
rating by Tony Barger
"I've had a mostly negative experience with this local rep. The staff here has mismanaged my policy a few times, and have failed to call me back several other times. I've also had trouble getting help at the office in person. I've been considering switching insurance companies, but it's hard to beat their rates. State Farm has been pretty good to me, but this agent's office has made some things more difficult than they needed to be."
We responded:
"Tony, thanks for your patience. I have new team members in training working hard to provide a remarkable experience to our clients. We want to provide a better experience for you!"
Profile photo of Andrew Komperda

Andrew Komperda

August 16, 2021

5  out of  5
rating by Andrew Komperda
"Good people"
We responded:
"Thanks Andrew! Good to hear, as we have several new members in training on the team :)"
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Penny Teichman

March 10, 2021

5  out of  5
rating by Penny Teichman
"She is a great agent"
We responded:
"Thanks a bunch! means a lot! We aim to please and protect."
Profile photo of Lissa “They call me PP” Jaycene

Lissa “They call me PP” Jaycene

November 6, 2020

5  out of  5
rating by Lissa “They call me PP” Jaycene
"Been a client for many years! Always on point when needed."
We responded:
"Thanks for the 5 star review! I appreciate your business with my office!"
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Tracey Fay

September 22, 2020

5  out of  5
rating by Tracey Fay
"Good prices Thanks Ashley !!"
We responded:
"Thanks for the 5 star review!"
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Peter Hamilton

September 16, 2020

5  out of  5
rating by Peter Hamilton
"Good service"
We responded:
"Thanks for the 5 star review! I appreciate Pat and you!"
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RL H

April 27, 2020

1  out of  5
rating by RL H
"Keeps taking money when I cancelled my account. Too greedy!"
We responded:
"Please call the office so we can assist you. ONLY pay what you OWE...thanks"
Profile photo of Ken Aldrich

Ken Aldrich

March 3, 2020

5  out of  5
rating by Ken Aldrich
"Very knowledgeable staff to serve my insurance needs"
We responded:
"Thanks for the 5 star review! I appreciate you!"
Profile photo of Jess Bear

Jess Bear

May 9, 2018

5  out of  5
rating by Jess Bear
"Elizabeth is so helpful, kind and funny. She helped me save a lot of money on my insurance by taking the time to find the plan that works best for me and bundling my policies together. Thanks Elizabeth!"
We responded:
"You are Welcome! :)"